https://www.tandfonline.com/doi/full/10.1080/10580530.2020.1818897 Peer-to-peer (P2P) mobile payment is a mobile banking service with major growth potential. We contribute to the body of knowledge on technology adoption by proposing a conceptual model based on the theory of reasoned action…
https://www.sciencedirect.com/science/article/pii/S0969698920313989 This study aims to explain the mechanism by which user experience with retailer applications could lead to loyalty toward retailers. The data were collected through a survey in Indonesia…
https://www.sciencedirect.com/science/article/pii/S0969698920314120 Drawing on the stimulus-organism-response (SOR) framework, a model is tested that improves the understanding of customer loyalty toward social commerce websites. The results showed that: information and service quality are key antecedents of perceived value, whereas rewards and recognition, and customization are non-significant. Perceived value is an important driver of customer loyalty toward these …
https://www.sciencedirect.com/science/article/pii/S0963868721000299 Digital strategy alignment is a dominant concern for today’s managers and information systems researchers. Yet research in this area remains fragmented, particularly on the digital strategy alignment of small and medium-sized enterprises (SMEs)…
https://digitalcommons.usf.edu/m3publishing/vol5/iss2021/1/?_se=c21vbGluaWxsb0B1bWEuZXM%3D This is the second volume of the Advances in Global Services and Retail Management Book Series. This volume has the following parts…